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Insurance Claim Myths

Uncover the truth about insurance claims myths in our blog. Get facts for informed decisions regarding the insurance claims process.

Apr 18, 2019 | Storm Damage

Many homeowners believe is that all damage is covered by their insurance policy. This is a common misconception. Below are a few myths debunked.

Myth: Roof Insurance Leads to Roof Replacement

Say, your roof is dilapidated and needs to be replaced. You might consider calling the insurance company for this. However, this doesn’t always play out as most homeowners hope. The point of a roof insurance claim is to restore the roof to its original condition. It doesn’t necessarily mean a roof replacement.

Myth: No Deductible Fees

You might encounter some insurance agents who tell you that you won’t have to pay anything for the claim. However, you actually do need to pay an agreed deductible fee to redeem the insurance. This happens before your insurance is validated. Once you do, then the insurance company handles the rest of the payment when you need it.

Myth: Stains Indicate a Leaking Roof

Stains inside your home aren’t an automatic sign of leak damage from the roof. Check if other sources of water, like your air conditioning or plumbing, are at fault.


Having a good insurance policy is beneficial when you file a roof insurance claim. This way, you can cover different types of damage, including storms and disasters.

When your home needs a new roof, choose a contractor experienced in residential roof replacement. Since 2004, Greenawalt Roofing Company has specialized in roof replacement for residential homes throughout Lancaster, Harrisburg, York, and Reading.

Replacing the roof on your home doesn’t need to be a daunting task. Greenawalt Roofing Company will work with you to explain everything you need to know about getting a new roof on your home and the steps going through insurance. Give us a call at 717-898-6000 to set up an appointment today!

What Central Pennsylvania property owners should consider

Insurance Claim Myths is best understood in the context of the whole property, not from one symptom alone. The age of the materials, previous repairs, water-management details, installation methods, and nearby exterior components can all affect what is visible. Central Pennsylvania’s mix of heavy rain, wind, summer heat, falling leaves, freeze-thaw cycles, and winter weather can also make the same concern look different from one home or building to another.

Start with observations that can be made safely. Avoid climbing onto the roof or disturbing damaged materials. Instead, note when the concern appeared, whether it changes during particular weather, and whether it is isolated or occurring in several areas. Photographs taken from a safe location and notes about prior work can help a professional understand the history without relying on memory alone.

Details worth documenting

  • missing, lifted, dented, cracked, or displaced exterior materials
  • interior stains or active water entry that need prompt attention
  • temporary measures already taken to limit further damage
  • the date and approximate time of the weather event
  • photos taken safely from the ground before temporary work begins

These details do not replace an on-site evaluation, but they make the conversation more useful. They also help separate a maintenance item from a repair need or a larger project. A clear evaluation should explain the observed condition, the likely scope, the surrounding components that were checked, and any assumptions that could affect the recommendation.

Questions to ask before authorizing work

  • What documentation should be kept with estimates and photographs?
  • Are roofing, siding, gutters, and flashing all included in the evaluation?
  • Which repairs are urgent and which can be planned?
  • What assumptions and exclusions are written into the proposed scope?
  • Which conditions appear storm-related and which may be normal wear?
  • Does the property need temporary protection before permanent work?

Ask for the proposed work in writing and compare scopes rather than price alone. Materials, labor, disposal, cleanup, ventilation, flashing, permits, warranties, and possible concealed conditions should be easy to identify. If alternatives are available, the practical differences should be explained in plain language so the decision reflects the property’s needs and the owner’s priorities.

Greenawalt Roofing serves property owners across Central Pennsylvania. Learn about storm-damage support, review what happens during a Full Exterior Exam, browse the company’s service areas, or request a free estimate.

Our experience with Greenawalt for our new roof and gutters was absolutely seamless. Brandon Garman did a very thorough assessment of our roof and determined exactly what we needed to fit our needs. We had a lot of questions along the way and he always made himself available to talk through the technical aspects. The price was fair and the job was scheduled quickly. We are very satisfied with the workmanship and quality of our new roof. We felt very taken care of throughout the process thanks to Brandon and Jess!"

-Danielle

5 Star Customer Testimonial

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